Editor: Accidental Designer and his wife have gone all in, and run into a major production roadblock just weeks before filling some major orders. Find out how it all ends here in the exciting final chapter of their story!
When my wife and looked inside the shipping container and found it full of cracked cutting boards, we thought Holy shit, we are bankrupt. This container was supposed to contain the product we'd use to fill the major orders we'd scored, and now we were screwed.
But something didn't add up here. I could understand if some or even most of the load had been damaged in transit. But this container was entirely filled with broken product, every last one, and some of them in suspiciously consistent ways. Why would the factory ship this to me? They had no incentive to screw me, and in fact, their fortunes were tied with mine—they'd floated me several months of credit. This didn't make sense. At the time I didn't know much about factories, but I knew that they weren't in the business of playing expensive and career-ending practical jokes.
I got on the phone with the go-between in China, I'll call him Mister X. When he found out what happened he sounded as panicked as I felt, and he immediately flew out to see us and inspect the container. I mean this guy hung up the phone and headed straight to the airport.
After he landed and checked things out, Mister X figured out what had happened. When the factory was producing the first batch of product, it was trial-and-error, and there were a lot of hiccups before they got the manufacturing down pat. This shipping container was filled with all of the rejects and defects. Mister X knew that somewhere out there was a shipping container filled with all of the correctly-executed product, he swore he'd seen it with his own eyes. Somehow these two containers had gotten swapped out.
I didn't sleep for almost a week. But somehow, Mister X found the right container and got it to us—just before some major purchase orders were going to be canceled! We made it, but I think I lost a few years of my life in stress.
I became good friends with Mister X and this factory, and with good reason—from that point on, business doubled and then tripled each year. I paid off what I owed them and now we were all making money.
At that point in time, no one in the world made bamboo cutting boards. But three years after we got started, no less than 20 companies had knocked me off. I'm talking the exact same designs, some of them right down to the packaging! There was one "competitor" in particular who started turning into a real problem, offering virtually identical product and lowering their prices by 10 or 15 percent every year to price me out.
Remember that chair design that I'd "borrowed" in an earlier entry? Well, here was the karmic payback.
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