Herman Miller's Embody is one of the best office chairs on the market, and the company has a reputation for excellence in design and engineering. So we were surprised when both armrests on our review unit of the Embody independently stopped working within just a few years. (Two and a half, to be exact.) We subsequently saw the same issue on a second Embody.
The Embody's cost has come down from a whopping $1,600 to a more manageable $1,100 or so, but that's still a lot of scratch; shouldn't a Herman Miller product last longer than that? After all, the company does guarantee their products for 12 years. But if you've got a busted Embody and don't want to go through the hassle of shipping it back to HM for repairs, living without it for a spell, then waiting around for the delivery guy, we figured we'd see if we could fix ours using basic household tools. Have a look:
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